CANCELLATION POLICY
All cancelations must be made 24 hours before your scheduled appointment in order to avoid cancelation fees.
100% of the scheduled service will be charged for same-day cancellations and no-shows. However, we know emergencies are real, so please contact us as soon as possible to avoid any fees.
*All bookings must have a credit card on file in order to guarantee your appointment. But rest your heart, your information is safe with us! We do not sell or share your information to third parties.
LATECOMER POLICY
Our grace period ends 15 min after your scheduled appointment. You may need to reschedule and run the risk of late cancelation fees, so please be sure to arrive at your scheduled appointment time.
RE-WORK POLICY
We aim to please, so contact us immediately for your complimentary rework service if you are not satisfied with your results. All adjustments will be honored within 7 days of your scheduled appointment.
Any adjustments made at home or at another salon will immediately invalidate our complimentary rework service.
Refunds are not available under any circumstance, however, we promise to do our best in making you a happy customer.
HEALTH & SAFETY POLICY
Please remain home if you are experiencing symptoms or have been diagnosed with a contagious disease. Safety is our priority, so make sure you are feeling better before rescheduling.
FAULTY PRODUCT POLICY
If a product is broken or damaged, we will exchange it. However, refunds will not be available.